Triage
Email, chat, WhatsApp — ranked by account health.
SupportEarly access
Tickets that actually resolve.
Triage, draft replies from your knowledge base, and escalate only when a person should step in.
Built for teams across Africa, Europe, the Middle East and North America
Support is in early access. Marketing is live today. Join the waitlist and we will onboard you as places open.
Join the waitlistEarly access
Status
Marketing
Live today
Roadmap
Customer support desk
Live inLagosLondonNew York
How it works day to day
Tickets, success, escalation
Queue backlogs build fast. Fless ranks the inbox, drafts from your knowledge, and escalates only when a person should step in — across timezones.
Drafts from the docs
Replies from what you already wrote.
Success
Health scores so accounts don’t go quiet.
Clean handoff
Context, not an unorganized message at 6pm.
What the Support team does
Tickets
One inbox for email, chat, and WhatsApp — ranked by account health.
Success
Health scores and check-ins so accounts don’t go quiet.
Escalation
A clean handoff with context — not an unorganized message at 6pm.
Included on every plan
Every Support team comes with its own manager.
Your Support Manager is set up by default and costs nothing extra. It looks after response times, resolution quality, and escalations, delegates tasks to the right employee, and reports to your workspace Chief of Staff.
- Plans the workTurns your goals into a weekly plan for the department.
- Assigns tasksGives each task to the employee with the right skills and capacity.
- Reviews before it goes outChecks work for quality and sends anything sensitive to your approval queue.
- Reports to the Chief of StaffShares progress, blockers, and results so nothing falls through the gaps.
Reports to your Chief of Staff
Alex, Support Manager
Supervises 2 employees
- New task assigned
Customer Support
Ticket Resolution
- Working
Customer Success
Account Health Audits
How teams get started
1
Connect the inbox
Channels in. One queue.
2
Point at the docs
The desk answers from your knowledge.
3
Set escalation
Who gets the hard ones, and when.
Questions
Join the beta. No credit card required.
Other departments
Live
Marketing
Content, SEO, ads, social
Early access
Voice
Inbound, outbound, booking
Early access
Sales
Leads, CRM, follow-up
Early access
Recruitment
Sourcing, screening, hiring
Early access
HR
Onboarding, policy, reviews
Early access
Operations
Projects, docs, workflows
Early access
Finance
Invoices, expenses, payroll
Early access
Legal
Contracts, signatures, compliance
Be first in line for Support.
Join the early access waitlist for priority onboarding.
Join the waitlist